B & T Self Storage

I sold my house and rented a spot for my camper. B&T has a location close by so I rented online. After the second attempt I was able to rent online. Realized that they do not have 24 hour access and called to cancel. Called twice and got a call back on the second try a few hours later. Was told I would get a refund. Instead I was charged another month and now can’t get a call back. I emailed them earlier and have not heard back. I would not use this place. Horrible customer service. UPDATE 7-20-2023. I did get a full refund following the monthly charge a few weeks after and was notified by B&T. B&T just recently got in touch with me to check to see if I was refunded. I was surprised and thankful. Seems like their customer service has improved. If I needed storage again I would give them another try.

Not very nice storage facilities, but I expected that. Used them as a last minute necessity. Unit was unusable upon arrival (wouldn't open), so I had to talk to a guy in India to transfer my reservation. During which I had to walk around the lot and find an empty unit with a working door. I had my stuff stored for less than a month and had everything out before the month was up. I messaged the manager/owner to confirm I moved it all out. He never responded. My online account was updated though and shows no current rentals and I never signed up for or approved an auto pay system. Today I was charged a third time for a unit I moved out of 2.5 months ago. You can't leave a voicemail at their office, so sorting this out seems like it will be difficult.

Only rent from these guys if it's your absolute last resort. They have ZERO customer service skills, and have been taking their sweet time with getting my deposit back. I have been spoken to rudely just about every time I have called. They must have some dude's personal cell-phone listed as their official business phone, because when I last called, just a moment ago to talk about getting my $20 deposit, the guy was at an auction or something, it was super loud in the background, and when I mentioned that I couldn't hear the guy very well, He said "Well, I'm at an auction, what do you want, get to the point"? Hey a**hole, maybe don't list your personal cell phone as an official business phone, ya think? I was also getting weird automated texts from them claiming I had rented another unit, when I had not. Get your sh*t together guys.