CubeSmart Self Storage

When we arrived to move in, our unit had trash inside and no locks. We purchased four padlocks ourselves and placed two on each door. The next night, we returned to find that our locks had been cut, our boxes were sliced open or missing, our couch was flipped, and our belongings were thrown around the unit. The cut padlocks were left inside. Several other units on our row also had cut locks on the ground, and some doors were left open. We came in this morning to cancel our service after this horrible experience, only 48 hours after renting the unit. Although the employee at the counter took down our information to help process the cancellation, he showed no concern that our unit had been burglarized or that other units were affected. We have also not received any confirmation that we are cancelled yet as he said a sales team would need to fully process it. This facility is not properly secured, there is no after-hours contact number, and the front desk staff did not seem to care about the situation. Overall, this was an extremely disappointing and unsafe experience. **update** After two weeks of talking to multiple people who told me they dont know how the refund process works and they took down our info, we had to file a charge back In order to get a refund. Everyone we spoke with was entirely unhelpful and could not care less about the situation. Never doing business with this company again.

Outstanding service from Shavon! I had a really great experience at CubeSmart thanks to Shavon. She was extremely polite, patient, and made the entire process very easy and stress-free. Moving and storage decisions can be overwhelming, but Shavon took the time to explain everything clearly and made sure I was comfortable with my choices. It truly helps when people like Shavon are there to assist customers — her professionalism and kindness made a big difference. CubeSmart is lucky to have her. Thank you, Shavon, for the excellent service!

We walked in and Devin greeted us warmly! It was easy to establish a good rapport and within 20 minutes we had picked a unit and signed the papers! Easy peasy! Great experience and Devin was a big part of it! Thank you!