Five Star Storage

Horrible company. Don't use. I was at this unit for six years until THIS company took over a few months ago. They raised the rent by over 50% and then gave us a week's notice to change the locks that we had bought from the previous company (meaning I had already paid for a lock when I moved in that was up to their standards) to very expensive ones or they would be charging us $50 to cut it off and then charging us for the lock. Thankfully I lived near there but what the hell are people supposed to do that don't. Horrible customer service for a horrible company. Gave notice, emptied, cleaned and swept unit and get a text the next morning they are charging me for ANOTHER month because a piece of plywood from THEIR unit wall is still in there............ And when I called to actually talk to a manager he didn't let me get a word out before screaming at me very aggressively and loudly. DO NOT RENT HERE. Edit: I will not be changing my initial review but I will add that the company called me back and made things right. But I will warn you I believe they were only made right for me because I had never signed a contract with them. Just keep that in mind when renting. The manager of this property Chris still needs to be fired. There is no reason you should be aggressive and yelling at customers

When we moved to St Paul this was owned by a local small business and offered decent rates with no extra fees. I rented out the smallest outdoor unit they had for $37 a month. A little over a year ago, Five Star Storage bought them out and their business has been very frustrating. Our rent was "adjusted" from $37 a month to $61 a month over the last year, a 65% increase. I was also notified of an expensive mandatory monthly charge for insurance, only avoided by proving with documents that I had my own insurance (which I did through my renter's policy with State Farm). More recently, I was notified of a $50+ fee that would be applied if I didn't buy a particular lock (that was quite expensive) and change out my existing lock within 7 days. It seems to me that the new ownership is choosing to maximize profits by whatever means possible, rather than foster customer loyalty. We have cleaned out our unit and cancelled our lease, and I do not recommend doing business with five star storage.

Haven't moved in yet, but this is my third time renting from Five Star and I've always had great service and good experiences with them. No concerns whatsoever.