Henderson Mini-Storage

Very disappointed I have been in this yard for almost 3 years and my Pontoon has been parked in the same spot for almost 3 years. I discontinue two other spots that I did not eat because I was in between campers and I sold my other boat. Come to find out I was being charged for three space steel after I gave notice that I did not need the other two And was told I had to move my pontoon out of a space that I liked that I’ve had almost 3 years because they messed up on their paperwork. Not sure how you give somebody a spot that there’s a pontoon in for the last 3 1/2 years. I have moved my stuff to the RV vault, which is a lot cleaner nicer, and no water problems

Owners are cleaning it up. A lot of the junk vehicles have been removed. Our trailer was broken into the first month. Since then the last year al Iot of improvements have taken place. No problems. A lot of junk has been removed. I

The sites are less than desirable! It looked great during the summer not great when there is any type of weather event. It also takes a great deal of time to dry out since they need to resurface the lot with some rock or recycled base. Their drainage could also use a little work. When we chose to leave our camper was literally frozen into the spot. We were told we should have just said something and they would have found us another spot which I appreciate. Unfortunately the entire facility is like this unless you have a very small camper and can park closer to the office building. Make sure you give three days notice as well or you will be charged for the month. It is clearly stated in the contract so just be aware of that little tid bit this part was our fault not the owners. @ Owners of Henderson Mini Storage: It is interesting to me that you took me calling to find out when my year was over as a renewal of my spot. I didn’t sign another contract nor did I state at that time I would be staying. In my review of your business I clearly agreed that I did not give the proper notice therefore paid you the $52. As far as being angry about not getting the discount that is far from true. I never once said I was unhappy about that fact. Honestly I don’t care about a whole $52 in savings. Also I guess people can only move their campers during the summer months according to Jim. As far as getting even sure seems like that was your intent during your response. I was attempting to be nice and not call out your poor customer service however your response makes me regret trying to at least be the bigger person. I read the reviews before deciding to store our camper at your facility and saw the complaints about your customer service. I thought at that time I would overlook that and take a chance. Probably should have listened to the other reviews and moved on to a different facility from the beginning. After your wife called me and treated me like a child she decided to hang up on me at the end of the call. Then you post my personal and business info in your response of my review? What professional business owner would do that? Makes me wonder whom else you shared my personal info with. I would appreciate it if you would remove my email and phone numbers from your response. It is clear that you do not like being negatively reviewed and I am sorry that I have to. But the facts remain the same. Your sites are not well maintained and need work. Your spots are more expensive than other storage facilities in the area. And last but most certainly not least your customer service leaves little to be desired as demonstrated but your response to my review.