Jeffersonville Hometown Storage

I like using this facility. Always clean. I was seeing a car onsight but now I don't see anyone there. IIt would be nice to receive an email or be informed when someone will be there especially if there are immediate issues. You do have to call, but you are called back in a timely manner. That doesn't help for resolving same day issues. Other than that I am pleased with this location and staff.

We have been tenants with Super Self Storage, LLC for the past 2 years, never had any kind of issues with Laura, she was present, ran her business like a maw & pop shop & was there for you if you had any problems, the facility was being watched at all times, police presence as well, she had pride running her business. I left a Google review in the past expressing my experience with her. realizing now reading the Google reviews, all the previous reviews up to 4 months ago are super self storage, llc not the new owners (HS). Hometown storage requires a lot of changes like billing, you can't just drop off your payment they want you to be on auto pay or mail it in to an Indianapolis address and if it doesn't get to them on time or process in time they lock you out and you have a late fee to get resume access to your belongings and locking you out before the 5th of the month when you're supposed to have a 5 day great grace period from when your rent is due. no one is ever there, no longer a dumpster for tenants to use, requires you to carry in their insurance extra $15 per month which If they were watching the facility why would tenants have to carry their insurance? They advertise that they are a locally owned business & have a on-site manager not true, they are from Indianapolis and no manager is on-site but maybe someone that comes in once or twice a week for a few hours. We loved storing with Laura when it was Super Self Storage, LLC but now we are lucky enough to find Brandon with Secure Space Storage down the road, he is an actual local business, he is there for you 24/7, he has top of the line surveillance & actually watches his facility. He has fair prices & guarantees no rent raises for 2 years & doesn't require you to carry insurance. We look forward in having a great tenant relationship with him. How can anyone want to rent from a place that is like hometown storage. When they took over they painted messed the locks up with the tape they used. There was a time I paid couldn't get into the gate cause they changed all that without notice was very pissed cause I went to get into my buildings and couldn't the place isn't clean like Laura worked so hard to keep done oh yeah she did that cause she was on site. You have an issue with hometown and you call and what happens you don't get a friendly voice oh wait a min you don't get a voice like we did with Laura. It just kills me how a place can have such a high rating and such low low low service to people. Makes you think people. I would never advice anyone to go here. Ever

Laura was great and the new ladies are ok too; however, if you want to pay by check , that's where the problems begin. If they don't receive the mail on time or they haven't got it processed in time they lock you out. You have 5 days until you start paying late fees; but, you still can't access your unit. You are required to either pay an added fee for insurance on your own belongings or show proof of private insurance.