Mid-City Storage

Went in a Saturday and it was a mess. I called at 1pm because apparently they close at 2 to make sure my reservation could be done timely like the checkout and everything, or if I needed to reschedule. The girl on the phone gave me the code and lock number to pick up my keys and told me to do the check in online...she was apparently not supposed to because I never received a contract and she didn't tell me how to do it properly despite telling her multiple times I never received a code. Ended being late for what I had to do and they still haven't sent me back the money that was left over.

Rented an after hours uhaul for something very important and was left with no keys. Customer service tried to help but none of their after hours uhauls actually had keys. The thing needing picked up was medically timed sensitive and customer service would not make it right to get the item, expecting us to wait days to get anything done. It ended up costing us more to hire movers as we are disabled and the help we had was also time allotted. An elderly person spent days in unnecessary excruciating pain because of this. The lack of compassion from customer service, willingness to make thier mistake right, and unreliability of this location causes me to write this review in warning for others to think twice before trusting this company to follow through when needed.

Nestled back in this tucked away "almost missed it and drive right by" location, is a positive service experience waiting for you to discover. The employees efficient service with a smile. Reasonable rates on the storage and rentals. If