Public Storage

Absolutely disgusting experience. My furniture, clothes, and personal items were ruined with mold even though they falsely advertise climate control. Total scam. Customer service? A joke. They never have answers, refuse to transfer you to a manager if it’s close to closing time, and act like you’re the problem. The back doors are always broken, and there are never enough carts to move your things — good luck hauling heavy boxes with no help. When I complained about the mold, they basically told me “too bad” because I didn’t have their overpriced insurance. The staff even admitted people LIVE there, and said it in the most careless, nonchalant way — like that’s normal! This place is unsafe, unprofessional, and they do not care about customers or their belongings. If you value your property and your sanity, stay far away from this place.

I want to give a huge shoutout to Patricia at Public Storage. She is AMAZING at her job. She’s always very helpful, takes the time to show me around, and makes sure everything is explained clearly. Every time I see her, she’s cleaning or making sure the place looks nice and well-kept. She’s very professional, friendly, and truly cares about the customers. Because of Patricia, I feel comfortable and confident storing my things here. Public Storage is lucky to have her!

Patricia Dunn at the Public Storage on 83rd & Cicero is absolutely great. She is professional, friendly, and very helpful. She took the time to explain everything clearly and made the whole process easy and stress-free. Excellent customer service—this location is lucky to have her. Highly recommend working with Patricia if you need storage!