Public Storage

Extremely suspicious behavior surrounding burgled unit. On October 31, 2025, I was alerted that a portion of my storage room door had come off the rails. At this time I was asked by the manager to give her one of my keys so they would be able to get it fixed “in the next day or two” and that they would “call when it’s done”. With the unit door broken, it was not possible to open the door fully, only look through a small pushed-in corner, which showed some of my cardboard boxes, so I assumed the contents was all fine. Fast forward to November 26, 2025, and I needed to grab something from the unit for holiday travel but had in that moment remembered that I no longer had my key, the manager did, so I called to ask about getting it back and the employee who answered was completely lost and had no idea where my key was. I decided to go in person despite her telling me to wait for a call back, because they have never once actually called me back when they have said they will, and I was on a tight schedule. Upon arrival, I learned that my lock was not actually on my unit; they had replaced it with a “company lock” while doing the repairs, and it was still on the unit. When the employee finally located the key to the company lock, she opened the door to my unit and I realized that the contents, over $10k worth of property, was missing. When asked if it had looked like that at the time of repairs, she said she couldn’t answer because she wasn’t one of the people there, but when I asked to know who was there so I could ask them the same question I was completely stonewalled. She kept talking about “two person” policies that supposedly avoid theft while the unit is under company care (since they had their lock on it), but refused to let me see any records or video footage of any of the days that the theft could have occurred. I did file a police report, but even the police can’t seem to get answers out of these people. So beware, they are more concerned with covering their own asses than actually helping people get their belongings back in the event of theft.

I recently visited Public Storage by the traffic circle and met DW. I was there to look at a storage space for my son. He was very pleasant, patient and knowledgeable. He showed me different units to help with deciding what size would be appropriate for my son's needs. I appreciated the time he took with me. Most young people are impatient but he certainly wasn't!

Ali was great! She was very helpful and made the process seamless. I appreciate that we were actually able to interact with a person that could show us around. Thank you!