Public Storage

I have rented a unit at this storage facility for a few years, the previous owners randomly raised the rent, every few months, from the introductory rate to, eventually, about 50% more than when I started. I checked around and found that it had reached what most the other places were charging, so I stayed. Public Storage bought the facility and kept everything the same for a while. This week I was informed of an increase and Tammy was able to lock me in at my current rate for several more months, which is awesome! I will be moving in the next year and will end my rental then, but it is nice to know my expenses will remain stable. Thank you Tammy for working with me and explaining the situation.

Company shut off my autopay wihout my knowledge. Got call from Tammy, came in to the office, Public storage charged $132 in late fees for 3 units. Tammy refused to wave late fees. Business model is simple - SCREW YOUR CONSUMER HARDER AND HARDER during hard times. Would not recommend this storage place to anyone!! After this review was posted, got a call from Tammy, she went in and refunded all late fees, and asked to remove this review. Tammy gets 5 stars for trying harder. Thank you TAMMY!!!

They weren't able to help me this time but everybody was very professional and efficient. I will definitely hit these guys up if I'm in need of a truck or a rental car in the near future.