Public Storage

Review for Public Storage – Central Rd, Mount Prospect I recently moved out of my unit at this Public Storage location and was extremely disappointed to discover that many of my household items were covered in mold. This included a leather couch, large desk, two kids’ mattresses, a large rug, framed pictures, a decorative wall hanging, food tray tables, a couch table console, two kids’ dressers, and a trundle bed. Nearly everything had to be thrown away, except for the trundle bed and dressers, which I had to power wash and treat with mold spray just to salvage. When I spoke with a staff member at the front desk, he was kind and understanding. He acknowledged that at least 3 other tenants had complained about mold in the month of August alone. He also informed me that the facility is only heat-controlled, not air-conditioned, despite the website advertising “temperature-controlled” units. This is incredibly misleading and contributed to the damage to my belongings. The staff member mentioned that there should be signage inside clarifying the heat-only setup, but the manager refuses to hang it. He also said he’s repeatedly asked for the facility to be remedied due to its poor condition. The smell of mildew is very evident, and even he admitted to it. I was told I’d receive a call back within 72 hours to discuss what could be done to help me, but it’s been over a week and I’ve heard nothing. This lack of accountability and follow-through is unacceptable. I would strongly caution anyone considering this location for storage—especially if you’re storing furniture or other sensitive items. The misleading advertising and poor facility conditions have cost me hundreds, if not thousands, of dollars in damage.

I just signed up with this Public Storage location and had an amazing experience from start to finish. The staff was incredibly helpful, professional, and made the entire process smooth and stress-free. The facility is clean, well-lit, and feels very secure, which gives me a lot of peace of mind. Signing up online was easy, and I was impressed with how quickly everything was ready for me. I highly recommend this location to anyone looking for reliable, hassle-free storage. Great service all around!

⭐️⭐️⭐️⭐️⭐️ Five Stars! Brent at Public Storage is outstanding! He went above and beyond to find me the best Memorial Day special for my 10x40 RV spot—even calling me back to share a new deal. We met in person to finalize paperwork, and he helped me choose the easiest space to navigate. His personal touch and commitment to getting me the best rate are exactly why I come back year after year. Top-notch service!