Public Storage

I had an excellent experience with Public Storage in Newport News, Virginia. The facility is clean, secure, and easy to access, and the staff truly go above and beyond. Bre Anna was at the front desk, and From the moment I walked in, I was greeted with professionalism and kindness. They explained everything clearly, helped me choose the right unit, and made the whole process quick and stress‑free. I Highly recommend this location to anyone hassle‑free storage in Newport news

Jasmine was amazing! She answered all questions I had and was very pleasant. I will be using them again.

Now that they have gone contactless, you can't even get ahold of someone who can help you when you have an issue. I vacated my unit on 11/30, I called and left a message since no one answered the phone stating that I had vacated my unit. Three days later, I have still not received a phone call confirming, but today I received notice that my payment was past due. A bill I will not be paying since I vacated when I was paid through. I had previously vacated a unit (also at public storage) at a different location and received confirmation of my move-out from them via email the following day before I even had an opportunity to notify them.