Public Storage

We needed to find short term storage for the belongings of two of our children attending the university of Minnesota. I found the storage facility to be clean, safe and in a good location. Everything is done on their phone app, including lease signing, building entry, and lease termination . I found the staff to be attentive and helpful with any questions I had.

Dylan at the front desk was the consummate professional. Sharp, courteous, and helpful, a true stand out. She deserves a raise!

This was the most stressful 2 days of my life. My boyfriend and I needed to rent a unit for only a week because we’re in the process of moving. I hear good things about this company so why not rent one? We set everything up to move in August 29th. We see our codes aren’t activated and nobody is around to activate them with our ID verification because NOBODY IS THERE? We call, no answer. Okay fine maybe they went home for the day, we’ll come back the next during office hours to get in. We come to see a whole line at the office, many not working codes, nobody there yet again. At this point, I call customer service only for the agent to be no help either. He says he can’t verify our ID over the phone or give us access. He did however call the managers of this location, no answer. I then get transferred to a nearby locations phone. I tell them my problem and the angels that they are helped (finally). We got our codes, with no help from our actual location. Anyways we get to our unit to see it’s covered in dirt. Was not cleaned between rentals at all, not even sure why it was available to be rented. So now we have to clean up before we even out our stuff in. Overall avoid this place.