Riverbend Storage - Bethalto/Cottage Hills

This place is a scam. They want you to pay for “storage insurance” they claim 24 hours security. That’s a joke. My stuff was broken into, they take no accountability. Just offer an insurance plan after the fact. What’s the point if all my stuff is already gone?!! SCAM

This is by far.... The BEST storage facility I have EVER dealt with! The communication is amazing! I'm often late with my payment every month and they work with me all the time, as long as there's communication between us they have even waved late fees, because they truly care about their customers as people not just a bill every month! It's hard to find people that still consider customer service such a big value of their company and this place has it!!! I depend on being able to get into my storage whenever I need, it's where a lot of my stuff is that I use monthly and I could not be more thrilled to have a company like Riverbend Storage working with me I highly recommend them they're amazing and I love the lady that I deal with every month, she really does make my experience personal and for that I cannot thank her enough!!!!

Extremely unethical company. Saves your credit card information without authorization. Made ending the agreement an absolute nightmare. Stick with a reputable company. The owner's response to my review is a lie. I had to cancel my credit card to stop being charged from a lawfully canceled contract, fully paid up, returned completely empty and clean with no damage of any kind whatsoever.