Safegard Mini Storage

I'm a strong supporter of small family-owned businesses, but when they treat me poorly, I can't continue my support. Unfortunately, that's what occurred with Safeguard Mini Storage. The previous manager was understanding and cared about customers, even though she could be a bit distant at times. However, the new manager they hired is extremely unpleasant and disrespectful. Her attitude when answering calls makes you feel like a burden, and she's selective about waiving late fees. This situation impacted all customers, but she only helps some. The owners share the same lack of compassion and are quick to judge. They don't return calls and aren't willing to cooperate with loyal customers. I would strongly advise against renting from them. It's better to explore other options.

Manager is great. She is responsive, helpful and kind. I always felt safe when there after hours and on weekends. Other folks present were always kind. Great place with reasonable prices.

The office person is so rude & obstinate. She sits with her back to the customer yelling out closing the unit questions in a rude tone while she types on her keyboard. After all questions are answered she rides her little golf cart to the unit to make sure you didn’t just lie to her. Did I mention she makes you wait outside, in the hot sun, while she runs off in her golf cart? Then (as mentioned in below comments) I was refused a refund of 29 days of rent, which she rudely stated “Read the contract, there is no pro-rating”. This isn’t the first bad encounter I’ve had with the ‘staff’. I will never rent here again & will tell everyone not to.