Safeguard Self Storage

Very clean storage units and well maintained. The parking in the back is very convenient and there’s not really many storage units in the area that are as good as this place. Giving it 3 stars because the guy at the front is very unprofessional. When I first came in to get my keys, he was eating his lunch and didn’t want to open the door. He was visibility upset and didn’t say welcome in or ask me my name. He said “this always happens when I eat my lunch is someone comes in. Next time I’m not opening the door…”. It was almost 4pm. Got it. Then when he’s explaining their storage units he mentions mine is only 4ft tall. Which wasn’t explained to me when I booked my 5x10 unit. He was then annoyed he had to find a different one for me and they charged me $15 for a “change fee”. He said, “oh someone should have called you to explain to you it was only 4ft tall”. I had received a phone call the day prior but the representative only stated that their work hours and I could move in the following day. He was polite and just making a courtesy call. Nothing about the unit itself was mentioned. I asked the front desk manager if it could be waived since no one told me about it and I hadn’t moved into a unit yet or received keys and he just said “No it’s a company thing” and continued to charge me. I was very polite throughout and just said ok, even though at this point I thought to myself, “Is this guy being serious?” I thought about walking out of the storage facility… but that parking lot is just to nice. And just to push through and get the keys. We then continued to go down a long list of units and he asked me which one I wanted, I would pick one not knowing anything about it and he would say that one was bad.. so we just did that a few times until I said.. well can you just tell me which one to get? Then he picked one. So atleast there’s that. It was in fact a good unit. Except I was now paying $250 instead of $175. This is all before any paperwork has been started. He begins to type and making many mistakes putting in my information. That’s not a problem, but he put me as a “Ms” so I said oh I’m not a Miss and he looked at me dead in the face and said “I don’t know what that means”. Alright cool. Then we get to the insurance, he states I need to have a COI to move in “cause they are going to be on my ass until it’s on file”. He said you have like x amount of days to send it or they charge you $20/mo extra for it. I said I don’t have my login right now to generate a COI but can send it shortly after I get home so I can get on my computer. In fairness I do remember them asking me for it when I booked one in the online portal the night before. He said just to send him something now so I had to hunt in my emails for any random COI and sent it to him. He then proceeds to say “I don’t even know how to read this shit”. And just screenshots it and sends it. Meanwhile, about a week later, I just got an email that said that I’m now paying for insurance from SafeStorage. So that’s cool. I don’t know if they need better training or something but it’s actually a great storage facility but just beware that you won’t feel welcome and you’ll probably be frustrated going through the process of booking a unit here. Did I like writing this review? No. But I just want to give their management some feedback cause it could have been a great experience.

We went there at 2:00 during office hours, they said they'd be back at 2:30, we went again at 2:35, they literally just moved the analog clock image to 3:00 and we're unreachable and still closed. We called customer support and they said they couldn't reach the person on shift here

This place is great. You should go with them. I compared to many options in Brooklyn. I don’t write reviews and I’m not getting anything for this. But here are my main whys: - customer service is on point. Sheila the manager is awesome, helpful, makes the process easy. - prices are solid, they run regular promotions. - storage facility is clean, organized, and climate controlled!

These guys are great! Nice facilities, good location, and Sheila was extremely friendly and helpful, plus she helped us figure out our promotional credit. Would 100% recommend to anyone who needs storage in the area.

Sheila was AMAZING! The process of renting a unit and getting the keys was easier than most anything I’ve ever done. She assisted me through the process, explained things very clearly, made sure I understood what I was leased for and had me on my way in no time! Very pleasant experience. Go Sheila!