SecureSpace Self Storage Lanham

Although customer service experience at the location has been pleasant, the overall experience dealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

They have rats and roaches. Go there at your own risk. Currently in the process of moving out. Had to throw a bunch of stuff out. One of the pics has rat bite marks. Absolutely disgusting

The ladies and gentlemen at this location take customer service to a new level!!! Diane greeted me, walked me around the property and provided key details surrounding the storage space. After the snowfall, my movers had a difficult time getting into the parking lot due to the snow and ice. The maintenance guy and manager shoveled the snow so my movers could enter the parking lot and leave after. Prices are very reasonable. Everyone has been extremely professional and super courteous!! Highly recommend 10/10!!!