CubeSmart Self Storage

Not to sound like a broken record, but the positive reviews are definitely accurate. Zack was awesome to deal with. I spoke to him on the phone earlier today about a unit I was interested in. He answered all questions and also told me about the current promotions on the units. I told him I would stop in after work, which he was more than accommodating. I stopped in, and I was greeted with a warm welcome, which, to be completely honest, I wasn’t expecting. I have dealt with other storage rental places in the past, and they weren’t nearly as inviting. We proceeded to go out to the unit. I pointed out that there was a lightbulb out, and Zack took it upon himself to change the bulb prior to me signing the lease agreement, which set a level of comfort, customer service wise. We proceeded to the lease agreement. He was very thorough and explained everything. Asking if i had questions along the way. I truthfully loved the open communication, the transparency, and the will to be accommodating. Truly awesome customer service and definitely have no issues recommending this place. I know a few of the reviews from 3 to 4 months ago said that their units were dirty or they had mold. That was a concern of mine, and what I saw that issues was addressed. That being said, if that was anyone’s concern, I would say don’t worry about it and give it a shot.

My rent was very high for such a small unit and I was going to move out after 4 years! Antonio looked to see if there was another small unit and he saved my day! I cannot thank him enough!!! I got a corner unit with better lighting for less than I was paying. He is an outstanding employee...very professional and understanding!!! If I owned my own business I would hire him in a NY second to manage it...

Zack H & Antonio F Great customer service skills. They are very professional & polite . Zack was helpful showing me the unit and explaining everything. I will highly recommend Cubesmart Newington, Ct Thank you Guys. 😊