Extra Space Storage

I would never store my belongings here again. This facility is heavily infested with rats and mice—it is absolutely disgusting. The customer service is far below acceptable standards. Management and staff showed no care or concern for my belongings or the situation at all. Due to the infestation, I was forced to throw away nearly half of my items because they were ruined. Not once did the staff take accountability or offer any real assistance. They simply did not care. I would never support this place and would not store even a dollar store item here. If you care about your belongings, do yourself a favor and go elsewhere—literally across the street or to a safer facility. This location is infested, and neither the managers nor the employees take the issue seriously.

I’ve been with Extra Space Storage for one year, and my lease just expired. I have to say—they are truly the best! Mr. Louis at the Kensington, MD location is absolutely amazing. He went above and beyond to assist me with my renewal and was able to get my rate reduced by $100, which I am so grateful for. The service, professionalism, and care from the team have been outstanding, and my storage unit has been nothing but excellent. I’m extremely satisfied and highly recommend this location to anyone looking for reliable storage with top-notch customer service.

Luis was the best he was very helpful and showed me exactly where my storage space was. Excellent service. I highly recommend this place.