iStorage

Overall a mixed experience, very different from what others have said on here so not sure what happened with my experience. The facility was clean and easy to access. Easy to rent a unit. Everything in between was a mixed experience. I guess I just always showed up or called at the worst times. 🤷 Any time I needed to get in contact with the property manager, I sat on hold forever with corporate. There was nobody in the office when I came by, the manager was always out or had a sign up for being on the property but was not able to get ahold of them by phone. Similarly there were times my roommate tried to get into the unit but my code just did not unlock the door. Rent was raised several times for the unit over the course of the year, until I couldn't justify paying for it anymore. I rushed to get out of the unit before October rent charged, but the move out scheduling didnt go through properly. I was charged for a full month and can't get a refund. I understand policies are policies, but it just felt like pulling teeth to surrender the unit and I still have to pay for the time I wasn't using it.

Super easy to complete online to get started. Easy access, and great hours to access my storage. So far everything is going great!

Just checked in today, didnt have to talk to anybody because of all the information given upon purchasing the unit online. Very clean, hard to find on your own first time because there's units outside and inside each block but I found it within a couple minutes. Climate control is great, ease of access. Perks that they rent parking spots as well. So far good experience. I wish they had dolleys or hand carts available but they dont so remember to bring one!