KO Storage

So far, my experience with KO storage has been superb. I worked with Hazel first who was superior with customer service and next I worked with Bridget who was also wonderful. They're very helpful warm and inviting. That's a nice change when you're all stressed out having to move. UPDATE: Things changed for my situation and I had to change my plans. KO was very helpful and provided stellar customer service. Recommend based on customer service.

Do not trust this place .. My husband has been out of town for most of this year and while he was out of town someone opened a storage unit under his name. We believe it was an old friend of his that knows our address but in NO WAY is it okay for them to open units unless the ID is shown.. and these people opened a unit without my husbands consent. Now he is apparently in the hole 250 dollars with these people. Do not trust them whatsoever

For price hikes and money gouging after your items are settled in, this is the place for you. Originally my 5×10 unit was $40-something. A little more than it's worth (Id say 20, maybe 30 worth), considering its inner siding of unit is cracked, units are not well sealed, no gating, and the entrance where people normally code in? Hasn't worked since before I got the unit, so well over a year. In the time I've had this unit, the price has been raised by $20, twice. That's right, I'm already paying twice the amount I originally paid for this unit. Meanwhile, online, a remaining available unit, same location, same dimensions, is listed as $49 being its REGULAR price. I called the company advertising this and they assured me the information is fresh. Also recently, the company is now charging renters an extra fee for paying rent through a customer service representative instead of through the automated phone or online process -this doesn't personally affect me since I use the automated process (which is set up well and easy to use) but it does show they continue to find ways to charge the renter more while also cutting costs for themselves. KO Storage is calling what they're doing "price raises." They are entitled to raise their price, but price raise usually means price is going up generally and it may even be due to increased costs (like the repairs or improvements they have not made). Whereas their process raises it for the individual after a certain amount of months already pre-set -in other words, promotional pricing. The price you pay the first month is for a limited time only. Other competitors let you know upfront to expect this price increase, that the amount you're paying is already set to increase. KO Storage does not. So heads-up, the price you're paying KO Storage is set to increase by $20, and again by $20 each time after a certain number of months. If needing storage for a short time or the $20 increases aren't an issue, then yes, this place is a good location, easy to use/access, and nothing got stolen.