Public Storage

I would give this location a higher review, but the manager ruined that. I rented a unit and moved out by the day I said I would. I called this morning to confirm and left a voicemail. I received a call back from the manager (Jessica?), who stated that I had not moved out. I disagreed. She said that 311 still had a lock on it, and she couldn't clear me out until I removed it. She didn't even bother to ask questions or discuss the problem. Instead, she just started accusing me of doing something I didn't do! I told her that I have the lock, so somebody else must have put another lock on. She refused to believe me! I told her to check the video footage, and she said she did. She said nobody else was there. I informed her that a truck pulled up behind us, a few doors down, and she denied that. She said that there was somebody else, but they were on the next row. I vietmaly stated that I had the lock, I was moved out by the 30th, and that I had nothing to do with another lock being placed on my former unit. She let it be known that I had to remove the lock; she had a picture showing it; and she was going to keep charging me until it was removed. She practically called me 'a liar'!! I told her that I was on my way with the lock. I called my lawyer right away and left a message on how Public Storage was trying to defraud me. At this point, I am thinking that the manager herself was the one who placed a lock on my former unit. She calls me back and says that she mixed up the locations. Isn't it her very job to make sure the unit number and renters are correct when she speaks to a customer?!?! She said she's going to go look and see if there's no lock on 311. I demanded a picture and told her that I've already contacted my lawyer. She laughed and hung up. Horrible customer service!! Horrible manager!!

If i could give a worse review then a one I would there advertisement is misleading and untrue. They will try to charge you early or cancel a day early so u either dont have a full month or you pay for next month and they also charge more after the first month it goes to 58 to 102 for a 5×10 with no ac in units . If that wasn't enough of a problem there property manger is rude and has an attitude when dealing with difficult situations. All in all not a good experience i would just go somewhere else

I had a wonderful experience at Public Storage kiosk in Chesapeake. This was my first time going thru the process and Brandon made sure to explain how everything would work. He was thorough and paitent when answering my questions. This location definitely has competent employees.