Public Storage

What can I say, it's a public storage place. The only thing I didn't like was that the app doesn't always work for gate access and no one is ever in the office! I no longer needed my space and it was kind of strange on how to cancel your space. You basically have to figure out out for yourself, as there is No one you can talk to. That's why I have it 3 stars. Also, if you do get space from here, I would suggest buying a headband light. The hallways are lit, but not your storage space.

I began renting a storage unit at this Public Storage location in 2021 and had a positive experience for the first couple of years. The staff were friendly, and the facility appeared clean and secure. Unfortunately, that changed drastically this year. A severe mouse infestation caused extensive damage to my stored belongings. When I discovered the problem, there were droppings, chewed boxes, and ruined personal items throughout the unit. I had to clean up the mess and throw away most of my belongings myself, which was both distressing and costly as I had to hire professionals to help me clean and sanitize the unit and what was left of my belongings. The insurance coverage has a limit of $250 in damages, where my expenses exceeded $1500. After a $100 deductible, the insurance agreed to cover a whopping $27 for the claim, after I've paid extra for insurance for the last 4 years! It wasn't even worth the time and trouble to finish the claim. I filed a report with the local health department because the conditions were clearly unsanitary and unacceptable for a paid storage facility. Despite my long history as a customer, I received little help from management. As of today, I no longer rent a unit at this location. In the past couple weeks leading up to moving out, there were 3 dead mice in my unit. What started out as a reliable place to store my possessions turned into an experience I wouldn’t recommend to others. I hope the company addresses these serious sanitation and maintenance issues so future renters don’t go through the same situation.

If I can give her service 10 stars I absolutely would. IRMA!!! You are fantastic. Thank you so much for the attention that you gave me and for the help that you gave when I had my questions about my storage pricing. I appreciate your patience with me and your workability. Customer service is par none and I always appreciate people that help and that are knowledgeable! Thank you for making my move out process easy!