U-Haul Storage of Costa Mesa

Gated security gates, security cameras everywhere, inside and outside, a security card is given to each customer/client, and is used to enter any area on the property. All the entrance doors, front gate, and elevator require magnetic security card. Flat push dollys are free on site, the inside has air conditioning and is climate controlled, also it's very clean throughout the whole property.

This place is great. There does seem to be an issue around (outside) the place with homeless type peeps. I have seen a cop or two, giving the 'shake down' a couple times now out front. You're sure this happens more often than not simply because U-Haul does not man this place in the front... No, nobody up which I'm sure if there was a shop front store keeper person they could just sit there and the homeless would not even stop and gather but since the place is unmanned I'm sure this will continue to happen. But the place is clean and the prices are great!

Do not waste your time at this location. My fiancé made a reservation for a storage unit weeks in advance to our move. We arrived at the storage facility with our confirmation email, but no one was in sight to assist us. I understand that due to the pandemic office hours and staffing might differ, but this was just terrible customer service experience all around. We called the number they had listed and were on hold for 20+ minutes, only to be told that there was an error with our reservation and there were no storage units available for the size we had requested. After a long 22 hour drive in 2 days, hearing this information was disappointing to say the least. Luckily, the San Juan Capistrano location was able to assist us and get us set up with a storage unit with no issues.