West Dickman Road Self Storage

Great place to store your things, office staff was very polite and straightforward with how things are expected to go around the property. Keep your space and the lanes clean, no food, no loitering, don't be late on your bill because the auction process doesn't stop because you have excuses. Simple, easy to understand for most. Be nice to the ladies in the office they are there to help.

Would have giving a 5 other than their management and staff still charging my card after my stuff was removed from the storage unit. TOLD ME THEY REVERSED IT AND I SHOULD GET MY PAYMENT BACK WITHIN TEN BUSINESS DAYS. CALLED THE 11TH BUSINESS DAY FOR THE LADY TO TELL ME SHE WAS GONNA HAVE MANAGEMENT CALL ME FOR THE 3RD TIME TALKING TO HER. MANAGEMENT HAS NOT RETURNED MY CALL BUT I CAUGHT HER AT THE DESK ONE DAY SHE STATED SHE'S CALLING HER ACCOUNTANT THEN AN CALLING ME BACK. SHE HASNT CALLED ME HASNT REFUNDED ME MY MONIES AND AVOIDING ME NOW. I WOULD NOT DO BUSINESS WITH THEM. ITS THE ONE WITH BROOKSIDE APARTMENTS ACROSS FROM IT. AVOID THEM!!!

We drove 6 hours to come get our things just for them to have a red lock on our unit although we were up to date on payments. No one answered the phone when we called. I get accidents happen but that is time and money we will never get back. And now we will have to drive another 6 hours there and take time out of our already busy schedules to grab our things and drive another 6 hours back. We have 2 babies under 2 years old so I am extremely unsatisfied, especially since we have a crib and other things we are needing now that we are done traveling.