Community Self Storage, Inc.

This facility was recommended to me as my friends have had decent experiences. My roommate booked us a storage unit and we had a bit of a misunderstanding about move in date and they cancelled our unit. When we showed up to the office the day it was cancelled to see if we could still get a unit we were met with one of the rudest humans I have ever encountered. The door of the office sticks, and instead of helping us after a few attempts to get in she started yelling at us from her seat behind the desk. Both my roommate and I work as servers so we have dealt with our fair share of people, however this woman was worse than anyone I had ever spoken to. When we very kindly explained the situation and how we misunderstood the move in period, she did not take well to our explanation, instead rudely telling us how college students book all the time and cancel. While I understand this may be a problem, we had shown up that day to begin using the unit(and paying the company!), but this woman was so exceptionally rude to us that we did not feel safe leaving our possessions with this company. There are many other storage facilities in the area and I would absolutely recommend any of those over Community, as we spoke to a few other facilities who were much, much kinder. Again, it is hard to explain in words how exceptionally rude this woman was to us when we approached the situation very calmly and kindly. I am appalled that a business would have this kind of representation to potential customers who were going to be utilizing the unit for a long time and paying quite a bit.

The manager, Jim, is a nice guy. However, the business is very poorly run. Two days ago, my gate code, and that of two other users, did not work. Two of us got locked inside when we followed someone in. Then we couldn't get out! We called the phone number posted, left a message, got no response. We had to phone police for help. Two days later, no one has yet answered that message. Also, when signing the contract for a space, I signed up for automatic charges to my credit card. Four months later, when trying to enter my space, I found that I was locked out! When I met with Jim, I learned that the auto charges had not happened, through no fault of mine or my credit card, but because of some glitch on his end. We settled up with him, thought we had left things settled for auto-payment by credit card, and went on our way. Oh, but no! Things were not settled at all! Two months later we are again locked out! I plan to make a formal complaint to the owner of the business, and to the Better Business Bureau. And nice Jim is going to hear about it as soon as they open today!

Good service and a good place