Compton Self Storage & Mail Boxes

WARNING: AVOID AT ALL COSTS Please learn from my mistake and do not be sucked in by promises of cheap storage for the first 3 months. They will bait and switch you and they have horrible customer service. No one was there when I arrived at 1:30pm. I called the phone number, no one answers. I am standing there with 3 movers who are ready to unload, but we can't get past the gate. Eventually someone picks up the phone and rudely says they left to assist other customers (this was in the back of the office in an employee only area, not where the storage units are). I say no problem and step inside to fill out paperwork. Right off the bat, this woman had an attitude. She claims I don’t have a reservation. I say yes I do, and show her the email. I ask if I can have the driver pull the truck in while we fill out paper work. She smugly says no. Bait and switch #1: she tells me I will have to pay a higher rate for insurance than I was told when I made the reservation. Bait and switch #2: she also tells me I will need to pay 3 months up front (this is fine but it would’ve been nice if I was informed when I made the reservation and discussed with them over the phone). At this point, I am uncomfortable, annoyed, and getting the impression that she has no interest in helping me. She say that I have an attitude and that I can find storage elsewhere. I understand they have the right to refuse service, but I don't have time to find a new storage facility (moving is stressful enough), so I try to apologize. Asked her what I can do to make this right. She still says no. I tell her to have a wonderful day and inform the moving crew. The movers plead with her because they want to get the job done. No luck, she tells them the same thing: we are not welcome here. We had to call around to other storage facilities and got very lucky to find a cheaper unit at a higher quality facility that doesn’t require 3 months payment up front. It all worked out and I'm so glad I didn't give them any of my money. These are terrible people and they don't deserve to be in business.

Need new employees ! customer service is horrible, workers are always in a bad mood in specific the front desk clerk name alma ! she told me if i don't like her service so much she can deny me access to my unit. This is absurd and needs to be fix immediately will be contacting HR . Thank u alma for nothing

I’m very disappointed with the level of professionalism from the front desk clerk. From the moment I arrived, their attitude was dismissive and unhelpful. I felt like my presence was an inconvenience rather than a guest to assist. This kind of behavior reflects poorly on the business and makes for a very unpleasant experience. I hope management takes steps to improve customer service at the front desk.