CubeSmart Self Storage

Tanisha at CubeSmart has been most helpful. I came to view my unit and needed to upgrade. She made the transition so easy. It was a pleasure dealing with Tanisha and Shamika. They are pleasant and assisted me with my every need. I would definitely recommend this facility. Customer service is everything and they’ve demonstrated excellence! Thank you so much!

I had a great experience moving into my unit today. The front desk staff was incredibly welcoming and made the entire process quick and stress-free. The unit had been recently cleaned, the facility is well-kept, and you can tell the staff takes pride in their work. Tanisha walked me through the paperwork clearly, showed me how to find my unit and explained how to use the gate. Huge thanks to her for being so professional, helpful and sweet to my child!

In store management and on the phone customer service has been awful to deal with. My unit had a pipe leaking on Feb 16, and management has not been very helpful or responsive to the situation at the Veronica Avenue, Somerset, New Jersey location. I was made to sign a new lease in order to move my damaged items to a new unit temporarily and I was told, I would have to move out that day. I was told I would be charged a new lower rate of $95, However, the next day I was charged the full price of a $145. I've been asking to have it adjusted with no response. I was given the district manager's phone number, and I left a message three days ago and still have not heard back. I was offered no help, not even an on site garbage can to remove my destroyed items. I had to load destroyed items into my car and drive it around the back of the property to a dumpster in the dark. I never received an apology for the inconvenience. I keep getting conflicting resolution stories from the managers. Very inconsistent and unprofessional. This is ongoing still.