CubeSmart Self Storage

I have had my ups and downs with this company, but here are my most relevant thoughts for anyone thinking about using this storage unit facility. Under the supervision of Twila, I feel very well taken care of at CubeSmart. She has been friendly, takes good care of the facility, and is willing to help out customers however she can. I hope this company treats her well & keeps her around as long as she likes. Ever since the company repaired the electrical wiring and replaced their main doors after Hurricane Helene, I have had zero complaints about the safety or security of this place. I found out recently this company (and possibly other storage unit companies?) surge their unit prices based off unit demand. My monthly rate has been gradually increasing every 4-6 months by $25+ because my unit size and location was in higher demand compared to other units in this facility. I started paying $113 in 2023 and would have paid $213 February 2026 if I hadn’t asked customer service why the unit prices online were cheaper than the rate I was scheduled to pay. Because I mentioned to customer service & Twila my current rate was too high and I was considering moving facilities, they found me a bigger unit that was less in demand for nearly half the price. I’m really glad I was able to switch units instead of moving facilities, but I wish I had known I could have done this sooner instead of paying their higher rates for years. I also hope anyone who sees this review will do their due diligence to help find themselves a better rate.

I rented my storage unit online during a weekend. I didn’t have to see anyone that actually worked in the rental office. One day about three or four weeks later, I met the lady that works in the office and takes care of the place. I want to say she was so sweet and so helpful. I needed a cart because I had a lot of stuff to take to my unit and even though she was about to be off work, she stayed so that I could use the cart and return it to her. She could have just said she was about to get off and not worried about me and my stuff. I want to also say that I have rented from two other places where my unit was climate controlled and they were no where near as clean as this one is. There’s never any debris on the floors and the bathroom is immaculate! You would never think that the bathroom at a storage unit place would be so clean! I forget her name, but she’s awesome!!

It’s my first time renting a storage unit, and I’m so glad I picked this place!! There were so many options to choose from when I looked into finding a place. I picked here, and I used the website to reserve & rent my unit. The place itself is SO clean. It was honestly fun walking through it. I’m so happy about choosing this place!! It is very well run