CubeSmart Self Storage

We had been in this storage unit for almost 10 years with no issues until now. The management (Tom and Kelly) were always professional and nice; however, we noticed rat droppings in our unit about a month ago. All of our items are for decorating events and kept in bins or boxes, we don't keep food or anything to attract rodents. We noticed the poison bait all around the property... and then we found a dead rat in our unit. Not pleased to say the least as I am terrified of rats!! No one was on site to dispose of it so I had to do so myself. We had a large unit which took over a week for us to clean the bins from rat feces and urine and relocate. Our rent wasn't waived, no discount for the inconvenience, nothing; and we had to pay $400 to move into our new unit and still pay full rent at Cubesmart!! On top of that, we had to throw away some of our silk flowers and other items because they smelled like urine. I don't blame the management for the issue, but once the issue was known to them, a proper warning could have been provided to the occupants and a better way to exterminate the rats rather than poison them knowing they would crawl into a unit to die! Totally disappointed in this outcome.

We had a unit here for about 6 months and when we moved out, several items were completely destroyed by rats and needed to be deep cleaned or thrown out. The storage management required us to have insurance to protect our items but the insurance won’t cover anything cause by rodents, costing us hundreds of dollars in wasted insurance protection and damaged items. Other people I know have also had the exact same issue and storing your stuff here will ultimately cost you more money than it’s worth.

Spoke with Kelly! She was very professional, prompt, honest and helpful. I appreciate the follow up as promised and the easy access to securing my Unit.