CubeSmart Self Storage

The woman who helped me at the veterans/Carrollton location did a great job. She set me up perfectly and even toured me around to show me the size of the units. They even have paper signs up to help point me to the elevators. Great staff and experience getting my first unit from this company.

No simple process to get into storage unit since you have to have a working phone app. Wasn't told about additional insurance when quoted original price. Last minute facility shutdown on move in day. Hired movers, not pleased.

Since CubeSmart took over, we’ve been locked out of our units for no reason, access codes don’t work consistently even during office hours, and we’ve been charged for 24 hour access on four units that we didn’t approve the extra charge. Needless to say, we’re spending whatever it takes to move out rather than signing a lease agreement with them.