CubeSmart Self Storage of the Bronx

The staff were never a problem @ Cubesmart; however, Cubesmart raised my rates twice on one year, whic was more than $100, so I had to move out to another storsge spotvl that will respect me/my patronage more; Jayden snd HENESY assisted me today and they were both engaging and professional.

The customer service here was disgusting!!! I did most of my business over the phone. Henesy, a young lady there was super nice when I went there in person. The manger is horrible! I tried to close out my account, he made it the most difficult thing to do. He’d would call back, ask one question and hung up the phone on me EVERYTIME! Completely unprofessional and seems like he has no idea what he’s doing. Do not store ANYTHING here. Taking my business across the street.

Went to move in and there was Rat/mice droppings all over the unit, it was horrible. Also there was a large gap between my unit and the next unit, you can easily stick your hand into the next unit, not secure at all. At least they were able refund me without a problem.