CubeSmart Self Storage

I am moving into a new storage space here. Jeeda has provided excellent customer service! She showed me my space, and the building and is very helpful! The building is very clean. I look forward to using this facility.

I called to reserve a unit. I spoke to someone at a call center in another country. For me, that is the only reason they are not getting 5 stars. I want to talk to someone on location. I wanted to price check a 10x10 and a 10x15. The person was clearly reading from a prompt. I just wanted to know the price as she proceeded to finish her prompt asking me if my stuff would fit. Finally I received both prices, she sent me a text directing me to a link to book it. I did not do it right away and received a call from Heather within minutes. (On location) I had questions on location of the unit within the building, I went up there and she showed me the unit which was pretty far and there was a strange layout in the unit. She was able to secure a unit closer to the door for me the same day that was not chopped up like the other one. I was also able to book it that day online at a cheaper price point. The only other complaint I had was that to get the discount I had to book online which isn’t a problem. It was super easy and simple. But, it was a requirement to purchase a lock, which I already have my own. Later that day, Jeeda was able to return it for me. Although it was still not necessary in my opinion. Maybe give the option? Heather and Jeeda were both a great help! It’s frustrating when you call a place of business and ask questions about their product/service and they cannot tell you because they are just a puppet in another country.

So please with Jada and she is pleasant and knowledgeable and very helpful. The place is spotless I only have one complaint and that was such an increase in rent $50 a month I think that's a little steep. But the people here are wonderful and the place is wonderfully clean and secure. Thank you