Diamond Storage - Grand Junction

This place is a joke! To start off, we rented a large storage shed over the phone. When we got to the facility we found that the wood floor was collapsing. The lady at the facility was new and embarrassed. She took us to 2 different sheds that had the same issue. She finally found one that had a cement floor so we took it. Second, we were having a garage sale to get rid of a lot of the stuff in the shed and had advertised and planned it all out. I get to the shed and am locked out because of no payment. We were supposed to be on auto pay and didn’t know they screwed it up. I tried to make the payment right then so we could get into our shed but there system is so screwed up it wouldn’t let me. There was no one in the office and none of the so-called managers would answer the phone or return our calls. I was panicking and just followed another vehicle through the gate and got into the shed. The lady that works in the office had an emergency and wasn’t able to get in when she was supposed to and was very apologetic. We were assessed a late fee for the companies screw up so she tried to get it taken off but the cowards in charge refused. Third, ( keep in mind this was the second month of our renting from them), I went back to the shed and was locked out again. This time it was because we couldn’t make a payment because this company is so screwed up, their system wouldn’t let us make the payment over the phone. My wife and I both work and it is very difficult to make it into their office. This place is so bad that we are going to waist a weekend to move to a different facility. We are both older and these types of activities takes a toll on our bodies but I refuse to give this place another dime. STAY AWAY FROM THIS PLACE AT ALL COST!!!!! Would have given a zero star if allowed!

Gaurdian was very helpful and a very friendly staff. They helped me to get a storage unit that is much mor resinable i. Price compaired to others in the area. Merry Christmas and a Prosperious New Year to the entire staff

Very polite and professional . Miss Tina is very friendly and helpful. I'm very glad I chose this facility.