Easy Self Storage of Rocky Mount

Horrible experience my father was using two storage units for four years. My father was planning to move to north carolina and his mother and grandson was terrible ill. Which prolonged him to move. My father eventually had a heart attack 7 months ago, during the seven months we paid. My father was behind one month that was set up to directly pulled out his account it declined and he did not notice because he is 80 years old. Mike did not reach out and did not send any mail. He waited for the second month and did not contact my father sister again not the daughter of the father who is paying from out of state. We paid the 600.00. Cleared the balance. When we arrived at the storage there was no lock on the door also it looked like someone has been going through our things. On Saturday the office is closed we had no one to report it too. We cleaned as much as possible but had to leave picture frames because we had no run to move things out any faster. The trash bin on property was full. When we returned to maryland my father get a call from Mike stating he will charge us for having picture frames left in the one garage unit even though there was no where to dump them. The lock was cut off and someone had been through our things in both units. Today the drafted 100.00 out of our account on the way back. If you store your things here you will have a few things missing they go through your stuff and leave your unit open for the public. Mike was very unprofessional and was very irraited with my father so he decided to be nasty and throw out threats on what he will charge my card when we have valuable things missing that no one has answered for

Matthew was so kind and very supportive in my transition from one unit to the next. Entire staff was friendly and attentive to my needs. Blessings and Thank you!

Our business has used this facility for many many years. Never had any issues in the 20 plus years I have been associated with them.