Extra Space Storage

I rented their only RV spot in July of this year after purchasing a small trailer during my home remodel. This spot is just big enough for my trailer and took a lot of maneuvering to get it in there, because it’s a small space between two buildings. I was quite happy that the facility wasn’t too far from my house though and the price was fair. I haven’t however been able to use their app, because it doesn’t show that I have a unit attached to my account and their tech support wasn’t sure when or if they would be able to fix it. Then we arrive in November and when my payment is pulled it is almost double what it normally is. When I contacted them they said that a notice was sent out regarding the $80 rent increase the end of September and that I received it October 6th. I checked my USPS notifications and there was never a notice delivered. They offered to reduce the price from $190 to $140, up from $88 if I kept it there but with everything else going up in this economy I said no. Needless to say I am pulling my trailer out before the next billing cycle. I’m very disappointed.

I had an outstanding experience with Extra Space Storage at the Allen location. From the very first phone call to setting up my unit, the level of customer service was truly top-tier. When I initially called to inquire about storage options, the team—especially the manager who assisted me—was incredibly patient, knowledgeable, and kind. She took the time to walk me through the best unit options for my needs and made the entire process effortless. I was able to complete everything online smoothly, including payment, which made the experience even more convenient. The entire process was seamless, and I was even offered a free month, which was a wonderful bonus. What really stood out, though, was the follow-up care. Jamie personally reached out to make sure my lock was secure and that everything was in order—something you don’t often see in this industry. The professionalism, attentiveness, and genuine care from the Allen team made a stressful move feel easy. Everyone at this location truly deserves recognition—and honestly, a raise. I highly recommend Extra Space Storage in Allen to anyone looking for secure storage and exceptional customer service.

5 stars! I’m so impressed with the level of service here. Jaime is incredible she’s professional, kind, and went above and beyond to help me with my storage needs. If you’re looking for a place that actually cares about its customers, this is it. I highly recommend Extra Space Storage in Allen