Extra Space Storage

I loved Towne Storage and chose to stay with them because when I asked about pricing (due to a bad experience at Extra Space) they were transparent and had only minimal increases over time. I was nervous when the location transitioned to Extra Space Storage due to the prior bad experience at another Extra Space location, where rent increased significantly without any notice and brushed off when I called. This reflects how Extra Space tends to operate as a company—rent increases are explained as “market value,” while new customers often receive much lower introductory rates. Over time, they tend to go higher than other storage units, this can feel like there’s little loyalty to long-term renters, which many others have shared as well. On a positive note: Neil alone is the reason I have stayed. He is honest, upfront, and took the time to explain that rates do increase over time while clearly communicating the value of Extra Space when I asked him directly about it, explaining my previous experience. Beyond that, he works hard to keep the premises clean, takes true responsibility for his role as a manager, and consistently goes above and beyond. His integrity and work ethic genuinely matter and I respect it. Neil would get 5 stars, the company 1 star... but thanks to his management and a long as he stays... there is a chance for a 3-4 star review.

Great experience with Extra Space Storage. The facility was clean, secure, and easy to access. Neil was especially helpful… professional, friendly, and took the time to walk me through my options without any pressure. He made the whole process smooth and stress free. Highly recommend this location and working with Neil.

The staff are wonderful, and they are so cheerful. They answer all my questions with patience and will walk me through how to do things online. The area is clean. It's the perfect location for me.