Extra Space Storage

Thanks to Shakira and all the guys who work in this place. They are really friendly, super recommended place, very clean and a really nice atmosphere.

I have had a 7 x 16 first floor unit at ExtraSpace storage for about six months now. Here are the pros and cons: on the pro side, the corridors And the unit itself were super clean when I moved in and the hallways and elevators are well maintained; I encountered a cleaning person with a cart full of supplies this morning. The interior temperature stays comfortable and the lighting is very good, although some of it is triggered by motion and goes off when there is no movement for a while. There are always carts available, unlike the inside storage Area I was using at Acorn storage. Now the cons: The Phone app simply does not work to unlock the exterior entry doors, So I always have to enter 10 characters on the keypad to open the doors. Second, my introductory storage rate was almost doubled after the four months introductory period, But I was given a reduced rate after complaining. Still, the increase was about 30%. Overall, I am happy with my storage experience at extra space storage, and expect to keep my unit long-term.

I called today and spoke with Vanessa at the Port Orange, Williamson Blvd location and all I can say is she made my rather hectic day so much better. She was completely understanding and very cooperative and helpful. Calling places asking for assistance is not always easy, but Jessica made it not only easy, but her genuine caring demeanor put a smile on our faces. Thank you Jessica! All people in customer service should emulate you and your work ethic. You are a gem!