Extra Space Storage

I have been at the storage for a year now, and while I love the facility itself, I am extremely dissatisfied with the pricing practices. My fee has nearly quadrupled, and in the last month it went up by $80.00. When contacting them all I got was insistence that there is nothing to be done and online prices are only for new customers, not loyal customers. I didn't complain when the price doubled to $110 after the promotion period, but to jump up again with no warning is not okay. There is literally no option unless I was a new customer, and instead I'll have to look for a new company entirely which is extremely inconvenient. I needed this Unit for 18 months, and to have to move for the last six is very aggravating. Take that with a grain of salt. They wont tell you what the price will eventually go up to. Just based on "Market rate" though there is no proof of that rate. Every quote online, even the regular prices not the promotional ones, don't come close.

My rent has increased way too much from when we started less than a year ago, it’s more than double now. Upping the price multiple times and now charging almost $400/month for a storage unit is criminal. I did not want to have to move my stuff again but will be vacating my unit and going elsewhere. There’s plenty of other options in the area! Beware this is clearly not the place for long term storage…. You would think they’d want to keep loyal customers rather than run them away with ridiculous rate hikes.

Great location, secure, new, conditioned space and very competitively priced. Debbie is very responsive and helpful. We rented 4 units while waiting for our house. Highly recommend Update 2025- the price started out very competitive but renter beware: we’ve experienced 4 or 5 rate hikes. It seems they raise rates 2-3 times a year. They are no longer a great deal but still safe and clean.