Hawai'i Self Storage

I have been a renter at this specific Hawaii Self Storage for a few years and must say things are so well run here I may never leave. First off, the facility is very clean. There's been times I come in the morning and see BJ walking the floor with a dust mop and he's the manager. Nothing better than seeing the manager doing these tasks themselves. Convenient...easy to use app to enter the facility. Safe and secure parking. Central location in town. Responsive...any questions I have Ash will have an answer to or get it and responds back quickly and with a smile. Any issues I feel like I can bring up and BJ will get it resolved or find a work around. Laine is friendly to talk to and always checks on me to make sure things are going well. Cost...reasonably priced but of course who wouldn't want things cheaper lol All in all a great run facility and a place I have referred several people to as I trust they will be taken care of

Quick, easy, and reasonably priced. Was looking for a 24/7 storage solution for my growing business. Entire staff was very warm, down-to-earth and yet still very professional. Lane gave me a comfortable tour and Ash signed me up smoothly.

I don’t like to admit that I haven’t done many things like sign up for a storage unit, sign a lease or move into a new place on my own but here I am. TLDR at the end. Back story: Before moving all of my (and another’s) property out of a two bedroom with a garage into a single rented room on my own back in May 2023, I never signed a lease with it being solely my responsibility. Here I am November 2024, moved in and out of Hawai’i self storage, in and out of the single rented room and into a new two bedroom rental all on my own, with everything out of the storage unit. It started here, with Hawai’i self storage. The process: This was the first place I signed a lease on my own, from the start to finish the women who have helped me here were amazing. Kind, understanding and explained everything in a way that didn’t make me feel less. The units/ services: The units and building are clean and you can go in any time (they send emails if there’s something going on) with your key code that you set up when you sign on. There are almost always carts for you to use and they just brought in a bunch of new ones. Of all the times I’ve gone to the unit, I only had to wait for parking and a cart once and that was on the last day of the month for less than 5 mins. CLEAN. Everything is so clean. I never once saw a spider or anything. No garbage anywhere. Communication: I love that they send emails! Communication is on point. Security: This place is secure. You can’t get into the parking lot when they’re closed without your code. You can’t get to any other floor but your own without your code. You can’t get into any unit without your key. I really can’t even see a way to cut the locks that you have to use for your unit because of how they are shaped. Moving out: A BREEZE! Wow. Can’t even give these people enough stars. I called them up on a whim to ask when I had to move out or how much notice to give and they kindly let me know. To keep it short and I’d like you to just trust me without going into it, I can’t say enough for someone like me who is busy with work and does things last min. This was the most painless and sweet process again, their communication is on point. TLDR: Easy, secure, clean, accessible, 5 star customer service, communicative, professional care and a safe environment. 10/10 will 100% only ever rent a storage unit from them in the future and only ever recommend them. First and only for me. No notes!