International Self Storage

Extremely disappointing experience with International Self Storage. I went to grab a small item from my unit and found that my gate code no longer worked—even though my account is fully paid and current. I had to wait around just to follow another customer in, only to discover a red lock placed on my unit, which is typically used for non-payment. The problem is, my account is in good standing. I haven’t been to my unit in months, so I have no idea how long they’ve had the red lock on it—without any notice or communication. On top of that, getting ahold of anyone for account-related issues is extremely difficult. I work Monday through Friday and only have weekends to access my storage, so being locked out of a unit I’ve been paying for is incredibly frustrating. I’ve attached invoices to this review showing proof of payment. The lack of communication, poor account management, and unresponsive customer service from International Self Storage is completely unprofessional and unacceptable.

Set up autopay to avoid being late, had the full $135 in the account, and they still didn’t process the payment. I called on May 2nd and was told they added a $13 insurance fee without asking—no notice, no explanation. That’s why the payment failed. I had to call to find this out, and the rep couldn’t explain anything. Until the $13 is refunded and this is fixed, this review stays up. I’ll update it once it’s resolved.

I've been renting units at International Self Storage for over a year now, and have recently added another unit. Pauline has been great to work with and has accomodated me at every turn. Tiyna has been good to work with as well. I've been and continue to be a happy customer!