iStorage

Makayla has really good customer service and she has a very friendly attitude. Very helpful. Thanks for being who you are. I appreciate all of your help.

I rented a unit from this place for approximately 7months and while I haven’t had many issues, the issues I did have I felt were pretty significant. I rented with started my contract online as I was moving from out of state. When I arrived to load some of items into my unit (during the scheduled business hours - opening at 10am) no one was there. Mind you, this was a WEEKDAY. My unit was inside so I needed a specific door code to get inside and none of the paperwork contained this information. I stayed for approximately 20 minutes thinking If someone was scheduled to work they would show up on time. I attempted calling customer service but that’s a joke, no one answers the phone or responds do any sort of message. I ended up leaving and coming back an hour later and someone was finally there to show me how to get into my unit. Fast forward to now, I no longer rent my unit, which I’m glad. When I moved my items out, the ceiling was leaking (thankfully not into my unit but I felt bad for the person next to me), yeah I had insurance, but building maintenance should be a priority. After I scheduled my move out date, cancelling my payment and moving all my items out, I was still charged the next month’s rent. I reached out to customer service, and just as before, no one responds or reached out after my attempts of contacting them.

Great experience at this location very close to my home. I met Makayla the first time years ago when I was renting a unit, and she was quite knowledgeable and very kind. The relationship continues to this day with her professionalism and care, which is why I continue to do business there. Her welcoming approach when she's attending to you speaks volumes. I appreciate her and hope she never leaves. She really does a good job maintaining a clean environment, which is very important. Thank you, IStorage, for having such a wonderful employee.