KO Storage

So far it’s been a great experience. Staff is super understanding and empathetic. The manager is responsive and helpful. No issues at this point. Only two complaints, and that’s the online services/billing and website -there is no app for KO storage -website Is difficult to navigate and I have not been able to log in even after changing my password - I rented a parking spot and one storage unit and I get my bills separately which is sometimes confusing and easy to pay for one and forget the other.

Minerva, the facility manager, offers excellent customer service! The units are clean and the property is well maintained. I recommend you rent from KO Storage for all of your storage needs ⭐️

Jonathan was very helpful and switched my unit with in minutes. The one that was given to me online was not the one I asked for but was taken care of quickly. Thank you. Also he submitted a ticket for the AC was not working in the climate control unit so we shall see how quick management will get that sorted out. Well I changed my review from a 5 star to a 1 star. Since day one the climate control units where my storage is at has never worked at all. Mind you the manger Minevera has been wonderful doing all she can and despite telling the OM which seems to be a huge turn over and replacements means the company doesn’t care about their employees and the customers at all. Another thing is I haven’t even had my unit for 2 or 3 months and the bill went up about $40 increase! Wow! That’s how money hungry this company is. Shameful! I want my money back from day one and I will be leaving this facility at the end of the month since I paid for it already and no credits or no email replies for my issues since day one. It’s simple fix what is broken and listen to your manger who lives where reside and have her take control. Keep the monthly payment the same or less and you will have happy customers for years. It’s a storage space no reason to up the rent. As I am aware there shouldn’t be that much of a rent raise max maybe $5 after being there for years not months. If I have to leave more than one bad review I will. This is ridiculous and uncalled for. So unprofessional from this company. Seems many people have left and more are going to leave.