KO Storage

Representative was extremely knowledgeable, helpful, and very supportive when making an informed decision! Representative helped explain the need for property insurance and availability. His understanding and willingness to share his thoughts was professional. His assistance was very much appreciated. Highly recommend KO STORAGE to friends and family!

When I first started renting here, KO Storage seemed like a solid and reliable place. The facility was convenient, and having an on-site manager gave me peace of mind that any issues would be taken care of quickly. Unfortunately, things have gone downhill since then. The company removed the on-site manager, and now all communication is funneled through an 800 number. The representatives on the line are often rude, dismissive, and show little to no empathy when you try to explain a problem. Reaching an actual manager feels impossible. The front gate has been broken since the spring, and despite multiple calls and promises, it has not been repaired. That raises major security concerns. On top of that, the rent keeps going up at a rate that’s getting out of hand, especially considering the lack of upkeep and customer service. What started out as a good storage option has turned into a frustrating experience. I can’t recommend KO Storage unless they make major improvements in customer service, facility maintenance, and transparency with their tenants.

Thank you Dani for your help and getting my gate code today. Have a great day!