Lambert RV & Self Storage

Very shady business. Stored my trailer here and the first few years was great, decent access hours, fair price with a couple small increases in rent. Then it went from $199 to $330 without any notice and since I had the payment setup automatically they had already deducted it. When I called thinking it was an error I was told that was there new price and they mailed me a letter. They said there was nothing they could do and I could try to talk to someone from the home office that they would have call me. We, that took about a week, but in the mean time I received a backdated letter from them informing me of the increase. It was postmarked the same day I called questioning the increase. When the manager from the home office called and I told him the situation he told me that I was using an envelope from something else to falsely state I had not received a 30 day notice of the increase. When I asked him what else they sent me that would have the later postmark on it he couldn’t tell me, because they didn’t. Had to threaten going to small claims court before he agreed to refund the difference. Between that and reduced access hours over the last year, there are much better places and I found one. Of course they claim they can’t find my records. I’m not interested in calling, there is nothing to resolve, but people should be able to see how this facility treats renters. Look at the spot in the photo I rented for about 3 years.

Really professional and safe storage place for any type of storage. Have been with Lambert for 3 years without any problems. Ricardo is always responsive and always answers swiftly. Highly recommend

NEVER, NEVER and NEVER store your things here. My parents passed away and we needed a place to quickly place their things until we could get settled. 2 years later and a few visits early on, we entered the storage unit….to our complete shock, it had been leaking for a VERY long time. The place was completely saturated. The fumes from the unit just about knocked me over. As we inspected, the entire ceiling had water dripping and the roof had holes everywhere. EVERYTHING was ruined!!!! While theft is always a risk and consideration, I felt comfortable that it was gated but I NEVER considered they would not properly maintain their units. This was out and out negligence. To make matters worse…insurance will only cover $2500. We had to move all of it out ourselves with literally mold everywhere. We all had such bad headaches that we had to leave and come back the next day. While the manager Ricardo was as kind as he could be his hands were tied. The management company could care less. The topper of it all is as I was pulling into the storage facility I noticed a massive semi parked in front…they were unloading roofing materials. I asked the clerk (not Ricardo) what the materials were for and he unknowingly replied “we have a lot of leaks in our units that need to be repaired”. The management company wasn’t even willing to reimburse me for the months that the unit had been leaking. Terrible business. Very very disappointing.