Manhattan Mini Storage

Clarence was fantastic to work with! He was friendly, professional, and made the entire storage process easy and stress-free. You can tell he really cares about providing great service. I highly recommend this facility because of him.

Good experience. New location in chinitatown. Check in and check out were both easy and smooth. The facility is clean and easily accessible. The front desk with Marvin and Clarence has always been kind and helpful whenever needed help with anything.

One would think it would be easy to run a place like this - if you think about it, they really only need 1-2 staff members at a time. It would take a special kind of incompetence to drop the ball at a storage facility, but that’s exactly what they managed to do at this location. We had an appointment to check in two carloads of stuff here on Sunday, June 1st. My wife got confirmation via email (supported by their website and entire online footprint) that their hours were indeed 8am to 8pm. So imagine our surprise that after arriving at 6pm, there was nobody there. The doors were locked, the office was uninhabited (though the lights were on and the inside door wide open), and loud knocks at the front went unanswered. We looked around for other entrances, waited for anyone to go in or out, but…nothing. After 10-15 minutes, we called the number listed out front and were greeted by an operator that said yes, they are open and yes, someone should be there. She tried to connect us three or four times (I don’t remember because both my wife and I were calling), but every time she “transferred” us, the phone would ring 5-6 times then disconnect. Eventually, the woman stopped picking the phone up and the automated service that picked up did not work. After punching in one for instructions in english, the system would say “we did not receive your answer. Please try again later.” So imagine you’re there, with two carloads of stuff, including several instruments that all together are probably worth over a thousand dollars. Two uber XLs full of cargo are also just sitting there, on the sidewalk, with the sun going down, the street smelling like bodily fluids, and NYC characters half a block away yelling nonsense at nobody in particular. Eventually, we see a business card on the inside with a phone number listed, which connects us to corporate. Whatever poor intern they had working sales tried pitifully to be the middle man, telling us that “there was an emergency, and the regional manager "would be happy to connect TOMORROW." Another option would be to pack it all up and move to another one of our close-by facilities.” Well, no thanks dude, not only did we just drop $80 bucks in cab fares to get here, we spent half the day packing, loading, and moving hundreds of pounds down 13 flights to get here. Now you want us to pack up again and go to another one of your locations that’s probably unstaffed also? No thanks. The lack of apology, remorse, or anything solutions-oriented was abysmal and I personally think you’d have to try hard to project worse customer service. I realize he was just being the middleman between us and the regional manager, who refused to help, but this was infuriating levels of incompetence. After over an hour of sitting on the sidewalk, with all our stuff, getting the runaround from a customer service line that doesn’t work, some sales intern relaying messages to a manager who’s probably off drinking johnny walker blue at The Smith, we pack up our stuff and figure out other places to disperse it - mostly back home, some to a dorm in Brooklyn, which was another $80 in cab fares. No talk of compensation for our effort or time, no effort to compromise or problem solve, just a lack of accountability and a powerless rube relaying messages from a manager who clearly didn’t give a shit that he was completely screwing over customers. I think if I hadn’t seen a prominently placed security camera behind the front desk, I might have thrown a brick through the window. So we moved our stuff again, and 13 hours later at 7:51am, someone on their team had the audacity to call and say “uh…nobody told you that our office hours are different on the weekends, we actually close at six.” Well that’s really helpful (no apology) a day late, at a completely unserious hour, with again no offering of compensation or even an apology. There was no guarantee of a refund on the phone and we have reported them to the Better Business Bureau. Take your business elsewhere, they are ABYSMAL.

Overall it was an excellent experience. The staff who helped me - Clarence and Marvin - were excellent! The facility and my unit was in great shape. Checking in was fast and easy. The only improvement I can see is the difficulty in parking on the street aside from that it was all good!

Terrible service, my unit flooded 5 months ago, I filed a claim and still no compensation for my damaged goods. Can’t seem to escalate anything and the front desk aren’t helpful either.