Montgomery Self Storage

Brian was very nice and professional, he was not pushy and very informative. His professional attitude and outstanding customer service untimely led me into signing a contract with Montgomery Self Service. Also the facility is very clean and well kept and security for the units is one of the best I've have seen. I highly encourage looking into this business.

I needed to rent a storage unit for my neighborhood HOA, and this was the location we chose. Talked to Bryan on the phone several times, and he was very detailed and patient as I asked questions. Went in to the office to fill out paperwork and get started, and Miss Donna was very pleasant, patiently explained the paperwork I was filling out, and once that was all done, was a wonderful guide as she showed me where my storage unit was. All in all, this has been a fantastic experience, and I plan to utilize this as our storage unit for the foreseeable future!!

With all the 5 stars, you would think this location was absolutely spectacular sadly not my experience with this storage location. Very attractive externally, but internally, the staff is absolutely dismissive and rude. Communication after storing my extra items for well over a years time lacked unfortunately leading me to remove and restore else where. Changing initial policies randomly which I would not have known if I didn't call in, only to be told, well, I don't think management has to tell you that by the front desk clerk. Old School, when it comes to the leasing paperwork I literally had to go in during their business hours and sign documents, but only this location, I noticed everyone else has online options. They also do not pro rate rent. You have to be in and out at the 1st of the month or be expected to pay the entire monthly rate. Just those few things made me not a fan among they way management handled me as a customer, so no, I do not feel 5 Stars is warranted here.