Nickel City Mini-Storage

Black mold and wet plaster storage outside. Smell is awful. Paid online on a Friday, came to view it Monday, they kept part of the money. There is no way I could have used that 'storage'. Just a disgusting experience. *edit* as I see the reply is to 'contact them' Of course I did contact them. I had never even moved in, I booked and paid online on a Friday and came Monday. Looked at 2 empty units that were both black mold and wet. They would only give me a PARTIAL refund, even though they knew I wasn't moving in until Monday. Waited over a week for partial refund for a storage I never used.

Easy 24 hour pull up access to unit. Friendly & competent staff.

DO NOT RENT HERE!! Last night ( 4th of July) at 6:44 pm I received a message from Brittany that there had been an “incident” with my storage unit and to call her. It’s so hard to ever get anyone to answer calls from them. So I waited… The “incident” was that someone broke into mine and 7-8 other units YESTERDAY. I was so angry because they waited more than 24 hours to call me and Brittany was so nonchalant about my belongings being not secure for who knows how long. She just said - go check it, see what’s missing and did you get insurance?!? Then call the insurance company and file a claim. WTAF?!? No- I am sorry, no to them ever contacting the police, no good answer for why they waited so long to call me, and then I asked when employees are on premises- she said the manager “tries” to check in once a week. What?!? When I told her I wanted to talk to the manager or owner she said someone would call me the following day. The scumbags that broke into it cut the main latch so you couldn’t even secure it. This ruined our holiday because we had to leave a celebration and my child had to witness the destruction and theft of my late mother’s antiques, pictures, and other personal effects. My mother passed in October and I rented this storage in good faith that her/my belongings were protected. The thieves had plenty of time to go through each & every single box and steal things that are irreplaceable. My daughter cried all night after seeing pictures of her Gramma thrown on the ground like they were trash. So far, $7000 worth of irreplaceable antiques and personal items ( family grandfather’s clock, vintage Disney coin collection - that my mother collected for years) are gone forever. We were there for hours and hours last night waiting for the police and trying to secure the unsecureable. Will the owner pay me another $600 to move my belongings out of there?!? All of this costs so much money and I am just sick right now. While we were there we talked to four other renters that got the same call. I walked through the business and took tons of pictures of so many other units that had faulty locks, hinges or had been broken into. When I began renting there, I was told that I would be given a key to the unit’s door, which when I moved my stuff in - found out that was not true and had to hurry and buy a lock while my belongings sat unsecure. So there is NO back up security if the thieves, cut your locks. NONE! So now is the waiting game to see IF I will get a call from the manager and see if their camera system works and how they plan on doing. It’s great that the owner is not even a NY resident, but just collects fees and does not fulfill their end of the deal by securing the units at all. DO NOT RENT FROM THERE!! What a nightmare. Thanks to the new owner for never updating a thing or adding any additional security to your facility. From all the negative reviews - this has been going on for a very long time. I wish I would have checked these before moving my belongings in!