Ocean Storage - Yorktown

Absolutely a seamless process of reserving a small storage unit. The staff is INCREDIBLY helpful and cheerful. Sioux and Ashley helped me get all of the electronic paperwork done. My unit was clean and accessible immediately. Thank you Sioux and Ashley for your friendly, calm demeanor and professionalism. You two are an employer’s dream. 🙏

Great overall facility. However, I wanted to share my disappointment regarding our recent experience during our 18-month stay with your company. Throughout our time renting, we were never late on payments, yet the frequent price increases felt unjustifiable—especially when we noticed the same units being offered to new customers at lower rates. You would think keeping loyal customers happy would be a priority. When I reached out about these increases, Ashley told me she would look into it but never followed up with me. Additionally, when we called on 7/28 to inform you that we were moving out on 8/9–we were told you do not prorate months. The gentleman I spoke with even advised that I could still move out and simply remove my lock. Because of this, we left our lock in place until 8/29; frankly, it felt like removing it earlier would have only allowed you to rent the unit to someone else while still charging us for the full month. I understand that prices have gone up everywhere, but this experience made us feel undervalued as customers. If we ever need storage again, we’ll be looking elsewhere for a company that values long-term customers and focuses on fairness rather than profit alone.

Ashley was wonderful in her assistance of our needs. She took extra time explaining every choice and encourage us to choose a very economical path. I appreciate everything that she has done for us each visit that we’ve had!!!