Plano Parkway Storage By Southern Star Self Storage

At the end of March 2025, I vacated the unit I had rented, number 420 or 456, and informed the manager by telephone. Last month, while reviewing my bank transactions, I noticed that they had charged my account monthly for 7-8 months for the unit I had vacated. Despite calling numerous times and leaving messages, I couldn't reach anyone, and no one responded to my messages. I called the bank and disputed the fees they charged after January. Very poorly maintained storage, horrible management, stay away. Huseyin Atay

I have three units here, and have generally been pleased with this operation. That changed over the past months. In May, I observed my unit door had been backed into, and wasn’t usable. I reported the damage to the District Manager. It’s been more than 60 days, and repair work hasn’t begun. I was told the door had to be replaced, but that’s about all I’ve been told. I was advised work was to begin yesterday, but no contractor ever showed up. My attempts to contact him have been unsuccessful, and the office locked. I understand delays happen.But I would appreciate updates. The unresponsive silence is unhelpful and aggravating.

The most disorganized storage place I have ever known. Signed up for a unit online then realized it wasn't a discounted price, but a pro-rated rate. I immediately the same day gave my 10 days notice (which was to be applied before the 1st of the month) and I never even used the unit and I was out almost $100 for nothing. Then they try to send me a bill for the upcoming month. I contacted them and they said another person rented the unit. I left it at that, but to day I get an email telling me the units contents were being auctioned off. Again I contact them and they inform me the unit was rented and is in another persons name, not mine. They submitted a report and they said they would soon be in contact. We will see if they can do that right. I would recommend to anyone wanting to rent a unit there to run and go somewhere else. Southern Star is an inept and disorganized company and their staff online are complete idiots.