Prime Storage

If I could give zero stars I would. From the beginning this place has been nothing but awful. Unfortunately I was in a pickle and really needed a place to store some of my belongings. Within a couple of months they raised the rent $75 and then again a few months later tried to raise it another $75. That is when I told them I was leaving to which they kept begging to stay claiming they’d adjust the rate. Two days before my final move out we got a big snow storm. I called and kindly asked if they could give me an additional two days for the final move out because people were traveling to pick up furniture. Beth claimed, along with the district manager that they could give me the extra days but I’d be charged another month!! Unfortunately I had to take the day off of work and miss a Dr appointment because they could not accommodate two extra days, while many of the units are empty and they clearly don’t have an urgency or people needing a unit if they were begging me to stay. Money hungry inconsiderate company and people. 10/10 DO NOT RECOMMEND. You will regret it, trust me!

NO STARS!!! This is the worst storage ever!! Not only was my storage unit broken into and robbed. There's no surveillance cameras as they claim. NONE OF THEM WORK AT ALL! The gate is always broken where anyone could just walk in. Or you can just walk by the bridge and go in. As other customers have stated the mice or rat problems are immense. They ate through my boxes pissed and pooped all over my things that wasn't stolen. I filed a police report and the police apparently had been out to the storage several times. I filed an insurance claim but was given the run around when it came to my insurance paying for the damages. They've had several break-ins and It's disgusting that they didn't even bother to contact any of their long-term customers. They just kept quiet while we were being robbed blind. The 5 star reviews are definitely lies or they've been given months off their rent for them. Cause I can't honestly see anyone being satisfied with such a horrible place. NO STARS!!!!!

If I could give zero starts I would. I put my things in storage for 2.5 months and return to find all my belongings had been destroyed by mice including my late son's belongings. I explained to the district manager what had happened to which he responded with a "sorry" which is fine except I asked for a refund for the months I was there. She told me she could not do that even though she is the person to issue refunds. She is the rudest most disgusting person I have ever met! She does not deserve her job at all. Don't ever rent from this horrible business. They give zero cares about any of your stuff. You're a dollar sign to them unfortunately